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Truth Treatments EU
10 Childwall Abbey Road
Liverpool
L16 0JN
United Kingdom

[email protected]
+44 7921 030 975

Shipping Policy

SHIPPING COSTS:
For Singapore, Malaysia and Indonesia orders:
Singapore: For orders under S$100, shipping cost within Singapore is S$5For orders over S$100, free shipping
Malaysia: For orders under S$200/MYR620, shipping cost to Malaysia is S$20/MYR62. For orders over S$200/MYR620, free shipping to Malaysia.
Indonesia: For orders under S$200/IDR 2,115,800, shipping cost is S$25/IDR 264,000. If orders are over S$200/ IDR2,115,800, free shipping to Indonesia.

 

SHIPPING  POLICY

All orders are shipped by door to door courier.  The tracking number and name of courier will be sent by email.

Estimated delivery time:  2-3 working days from time you receive your shipping confirmation email.  Delivery times are estimates only and not guaranteed.  Delivery service is not available on weekends and public holidays.

We don’t deliver to PO Box, military camps or facilities and most of the islands in Singapore.

Please note that during certain busy periods such as Chinese New Year, Easter, Sale, Christmas and other holidays, orders may take a little longer than usual to be dispatched and delivered.

ORDERS FOR DELIVERY IN MALAYSIA/INDONESIA
Estimated delivery time: 8-10 working days from time you receive your shipping confirmation email Delivery times are estimates only and not guaranteed.  Delivery service is not available on weekends and public holidays.

ORDERS FOR DELIVERY IN ASIA
For international deliveries outside Singapore, it will take 5 to 15 working days. They are shipped by courier with a tracking number.

TAXES, DUTIES AND OTHER APPLICABLE CHARGES:
Additional taxes, custom duties, levies or any other charges applicable to your country of delivery are not included in the price.
 
IMPORTANT NOTE FOR INTERNATIONAL ORDERS
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Please note, international orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country.
Truth Treatments does not collect duties and taxes and cannot provide any information on the cost of duty and taxes.

Customs clearance procedures at the destination country may cause delays beyond our original delivery estimates. No refunds or returns will be issued due to customs delays, holds, unclaimed packages or Import Fees beyond our control. If you refuse a shipment, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs.
International shipping can typically take anywhere from 5-15 business days dependent on the destination. Please take into account customs clearance as well.
For more information on your country’s Import Fees and Regulations, please contact your local customs office for further information.

 

Free shipping to Singapore, Malaysia & Indonesia for orders over SG$100, MYR620, IDR 2,115,800!

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