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Truth Treatments EU
10 Childwall Abbey Road
Liverpool
L16 0JN
United Kingdom

[email protected]
+44 7921 030 975

Return Policy

Our returns policy lasts 14 days and you may return any unopened items (except non-returnable items listed below*) provided they are in their original re-saleable condition. A gift card will be issued for returned items less shipping charges/costs, applied discounts and/or free gifts. If 14 days have gone by since your purchase date, unfortunately we can’t offer you a gift card.

To be eligible for a return, send us an email at [email protected] with your invoice number, reason for return and contact information (name, telephone number, email). We will be in touch with you within 3 working days.

All returned items must be unused and in the same condition that you received it. It must also be in the original packaging.

No returns or refunds will be issued for International Orders due to customs delays, holds, or Import Fees beyond our control.

*Non-Returnable Items:

  • Any item not in its original condition, is damaged, used, opened or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after purchase date
  • Due to hygiene reasons, unsealed items
  • Sale items
  • Gift cards
Refund as gift card (if applicable)
Once your returned item is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund as store credit. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are approved, then your refund will be automatically processed as a gift certificate for your future purchases.

Sale items (if applicable)
Unfortunately sale items cannot be returned or refunded.

ORDER ISSUES / EXCHANGES:

I received a defective or incorrect item, what should I do?
Due to personal hygiene and care, we do not accept returns or exchanges.
However, if you have received a defective or incorrect item, please contact us within 10 days of receiving your purchase at [email protected] with your order number and information on the ordered item(s) for a refund or exchange

Can I change or cancel my order after confirmation?
Amendments or cancellations is possible if you contact us as soon as your order is placed.

How do I know if my order is successful?
Once your order is placed, you will receive a confirmation email and your order will be processed as soon as possible. To check, feel free to email us at [email protected] we will get back to you within 24 hours.

Free shipping to Singapore, Malaysia & Indonesia for orders over SG$100, MYR620, IDR 1,630,000!

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